Refunds & Returns Policy


By placing an order, You confirm that You have read, understood and accepted these following policy.

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Note: Our policy may last 7 days from arrival date especially fragile products. If 7 days have gone by since you received the item, unfortunately, we can’t offer you full refund or exchange.
Additional non-returnable items:
- Gift cards
- Consumable products
- Downloadable software products
- Some health and personal care items

IMPORTANT: All of the return items/packages without our acknowledgement will not be acceptable. We will not be able to offer any refund.
To complete the return request, there will be required actions below:
- All of the receipts or proof of purchase need to be available.
- Contact our Customer Support team on service@cafeiwu.com to notify us about your return request. A specific return address will be provided. Please DO NOT send your purchase back to the manufacturer.

Kindly be informed that no pre-paid shipping label.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business day.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@cafeiwu.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Order cancellations

You can only cancel your order within 6 hours from purchasing time of the same day.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee of US$3.85 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale and discounted items are considered “Final Sale” and cannot be refunded (Exception: if you receive a delivery containing defected goods, wrong size/color/type or wrong product, please contact us, and we will do everything we can to correct our mistake.). Returns on sale items, discounted items or items purchased with a discount code can be exchanged/returned for store credit only.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to get the Return Authorization number and we are happy to assist you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us to get the Return Authorization number and we are happy to assist you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.